Thanks

by Barbara Herndon
(Indianapolis)

Luxurious, 80-inch rope from the White Line at barbaraherndon.com

It's a tiny little word, but when said with sincerity, it contains the very power of love.

I once received an actual Thank You card in the mail from a visitor to our city for making her comfortable in the restaurant where I served her table!

I will simply NEVER forget that!

A thank you for a purchase in a world where they throw your change at you at the conclusion of a sale speaks to your character.

I try always to convey a hearty Thanks for a person's business.

They didn't have to buy from me, but I sure do appreciate that they did!

If an online merchant includes a note of thanks or a follow up email, I WANT to do business with them again.

Barbara Herndon
Barbara Herndon Designer Jewelry

Comments for
Thanks

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The power of one word
by: Rena

I so agree, Barbara - it's so simple yet so powerful. It's a word that has an astonishing impact on people.

Appreciating people sincerely gives them a glow that lasts for hours!

Thank you so much for sharing your story here!

white jewellery
by: Anonymous

Your collection is elegant and graceful. Keep on making beautiful pieces and you are so right about the power of a thank.

I was invited into an elementary school just to show the secretary there a few pairs of earrings.
In a matter of minutes, the school principal ended up buying two bracelets from me.

This was a totally unexpected sale. I noted down her address on the check she gave me and sent her a handwritten thank you the very next morning.

suzan

Thanks
by: Anonymous

Thanks, Ladies!

Thanks
by: Janet

Barbara, Thanks for the article. I always send my customers a hand written thank you card. Your jewelry is beautiful.

Thanks goes a long way
by: String of Beads - Sydney

With any online purchase people make from my website I've always sent out a little thankyou note with a simple pair of earrings that match in to what they've bought. It's amazing the return business that I get from this simple little gesture that really only costs me an extra dollar.
It's always the little things that people remember, especially when online purchasing and you're not getting that face to face interaction with the buyer!!!
We all like a little bit of thanks!
Thanks!!
Danielle :)

Lagniappe
by: Barbie

Thanks Janet and Danielle! I like your idea of including the lagniappe with your thank you note. What a great gesture!

Use one of your marketing cards
by: Ann Nolen

A great reminder that it is always about giving good service sincerely!

I usually use one of my marketing postcards (the free offers from Vista Print!) when I mail out a purchase. I use the back of the postcard to send a hand-written thank you. It hopefully gets kept longer by my customer because of the nice photo of my jewelry on the postcard, or the sincere thanks written on the back.

...and I am very grateful that people buy from me so I can continue to do what I love so much. That is enough reason to thank them all in itself!

Ann
www.AnimalCoin.com

I totally agree
by: Lina

When people order over the interent ,I always send a thankyou card as well as a small gift. my customers love it and they refer friend to your website.
At christmas I gave offered each customer who bought something some chocolates as a thank you. I am seriuosly considering offering as a standard part of my customer service.
thanks for sharing.

Lina

Woo-hoo!
by: Barbie

Ann - love the post card idea.
Lina - You need to be in the chocolate business!
Contact me for more details . . .

Good Idea
by: Garry

I have just opened up a new jewellery website (www.rocksandrings.co.uk) and after reading these comments i think the idea of replying with a thankyou after a sale is a great way to cement a good relationship with your customers, i myself would think better of an ecommerce site with such a personel touch and i would buy again for sure.